How Brokers Can Protect Themselves From Lawsuits During COVID-19 – InsuranceNewsNet


It’s no secret that insurers have been hit by a wave of COVID-19-related litigation. The latest depend reveals 1,328 lawsuits have been filed on behalf of policyholders. Nearly all of these are contesting declare denials for enterprise interruption protection, the place companies have been compelled to shut attributable to COVID-19 lockdowns enacted on the native and state ranges.

To this point insurers are popping out on high, with 75% of verdicts ensuing within the insureds’ claims being dismissed.

Nonetheless, what is sweet information for carriers could also be dangerous information for brokers and brokers. Analysts are now predicting that policyholders who lose their lawsuits in opposition to carriers will then flip to litigating their dealer or agent. And if this mirrors the amount of instances already acquired by insurers, then the dealer group must brace for influence.

The primary batch of lawsuits in opposition to brokers have solely simply began to make their manner by way of the courts. To this point, the vast majority of instances have been dismissed in favor of the dealer.

For instance, In Wilson v. Hartford Casualty Firm, heard in Pennsylvania in September,  the choose ruled the broker was not liable, because the coverage clearly excluded protection for viruses. Likewise, two instances in opposition to businesses in Texas were recently dismissed because the plaintiffs had didn’t show that the brokers had misrepresented the phrases of the coverage.


However that is no motive to be complacent. Brokers must be extremely aware that any BI coverage that was offered and the place the service then declined cowl for COVID-19-related losses has the potential to finish up in a lawsuit in opposition to the vendor.

What Are The Dangers For Brokers?

So what are the dangers for brokers and brokers? The duties of the dealer and the responsibility of care you will have along with your clients rely on the state you do enterprise in. This comes all the way down to a query of whether or not the state classifies a dealer as an administrator or an advisor.

This could vary from the method taken by New York which has decided that brokers haven’t any responsibility to advise, to states equivalent to New Jersey the place brokers have a fiduciary relationship with their shoppers, which locations enhanced duties on them when advising clients.

Nonetheless, even the place brokers have an enhanced responsibility of care to advise their clients on applicable protection, there’s a robust argument that the probability of a worldwide pandemic was not foreseeable on the time of procuring the coverage.

Subsequently, attorneys appearing on behalf of policyholders could argue {that a} “particular relationship” existed between the dealer and the insured. If this may be proved, then the dealer is held to a better customary in his or her responsibility of care to the policyholder, which may expose them to legal responsibility for failing to obtain sufficient protection.

The precise definition of what constitutes a particular relationship differs by state. Nonetheless, usually talking, for a plaintiff to show a particular relationship existed, they need to reveal that they relied on the dealer to advocate and/or make choices on protection over time.

However even in a state of affairs the place a particular relationship is proved, it might not be that helpful to the plaintiff’s case. It is because if the coverage contained clear exclusions relating to pandemics or viruses, then we arrive again on the argument of whether or not a worldwide pandemic was foreseeable when the coverage was bought.

Nonetheless, in situations the place the policyholder obtained some protection for COVID-19-related losses, however is underinsured attributable to coverage limits, then the existence of a particular relationship might strengthen their case if arguing that the dealer was negligent in procuring a coverage with inadequate limits.

Apart from lawsuits introduced by policyholders, some brokers might be liable to cross-claims from a service. Managing basic brokers who’ve delegated authority to draft coverage wordings are most in danger right here, in situations the place the language used breaches the phrases of the delegated authority and exposes the service to a declare that may in any other case have been declined.

Sensible Steps To Restrict Dealer Legal responsibility

To assist keep away from legal responsibility so far as doable for COVID-19-related BI claims, listed here are some sensible steps that every one brokers and brokers can take.



Even when the service has made it clear that there isn’t a cowl for COVID-19-related losses, you need to nonetheless submit all claims that the policyholder needs to pursue. You must also guarantee you don’t place any obstacles in the way in which of policyholders wishing to submit a declare. Moreover, don’t make any judgments on the possible consequence of the declare. Go away this to the service to course of and talk with the policyholder.


  • Defer all questions on protection to the service


Policyholders will possible have loads of questions round protection and coverage exclusions. Given the present sensitivity round BI claims, don’t try to supply solutions to those. As an alternative, refer all inquiries to the service and allow them to present the solutions.



Doc each interplay you will have with the consumer and make a remark of what you mentioned. Comply with up cellphone calls with emails, briefly summarizing what was mentioned in the course of the name. Take the identical method in situations the place you’re having discussions with carriers.


  • Assessment all wording in your web site and different literature


Assessment all of your buyer going through literature, each on-line and offline, to make sure there may be nothing that might be construed as offering recommendation on protection. Take away something you consider might fall into this class.


  • Keep updated on business developments


The scenario relating to COVID-19-related dealer lawsuits and court docket outcomes is evolving quickly, so keep updated with the newest information and recommendation from respected sources.


  • Keep up a correspondence with carriers


Carriers have been on the sharp fringe of COVID-19 litigation for months now, so will have the ability to present particular recommendation to brokers and brokers that they work with. As above, this recommendation might change often, so keep common contact with them.


  • Strategy Purchasers With Empathy


Among the above steps could barely pressure your relationship with shoppers, particularly in the event that they have been accustomed to a extra “hands-on” method pre-COVID. This will likely be heightened by any declare denials a consumer receives. Subsequently, it’s vital to work even more durable than standard on being as empathic and affected person as doable.    


Given that almost all of lawsuits filed in opposition to insurers for BI declare declinatures are being dismissed in favor of insurers, it appears inevitable that brokers will likely be hit by a second wave of lawsuits as policyholders search one other avenue for compensation.


Nonetheless, many experts argue that dealer legal responsibility will likely be restricted. However whereas this can be the case, brokers and brokers ought to take further care when coping with policyholders to scale back their danger of legal responsibility as a lot as doable.

Gary Markham is founding father of AI-enabled predictive analytics legaltech firm LSG, which supplies enterprise-level litigation and panel counsel administration companies to insurers. He could also be contacted at


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